Australian Customers
All our goods are shipped to you via Australia Post's regular parcel service. You will receive a copy of your tracking number to your email once your order is ready/shipped from our warehouse (Please to also check your email spam/junk folders just in case our email accidentally lost its way). Track your Australia Post's tracking number here or with the Australia Post free parcel tracking App (optional), more info here
We are overwhelmed with orders and enquiries and processing them accordingly on business days (Monday to Friday during business hours and excluding public holidays) and are trying to process all orders asap. Your order will be processed within 10-14 business days and a copy of the tracking number will be sent to your email. PS: After your order has been shipped from our warehouse, please then allow 2-5 days (depending on your location) for the AusPost courier to deliver to your shipping address. If your order does not arrive after 5 business days from time of shipping from the courier, kindly please contact Australia Post (13-7678) directly and advise your details and your tracking number. Thank you for your loyalty and patience, we really appreciate your support.
NOTE: Please ensure to always double check your shipping address details, email adrress and your contact number too to avoid any issue/delay with your shipment. We do deliver to P.O. BOX and/or Parcel Locker and/or Parcel Collect addresses (please provide the full details of the address as well).
International Customers
Sorry but we do not shipped internationally at the moment.
Return for Exchange
We offer returns for an exchange only, and the item/product must be returned in its original packaging, unopened/unworn. The item/product must be returned within 7 days of receipt of goods and we reserve the right to refuse a product exchange that does not meet our requirements.
To organise a return-for-exchange, please email us firstly (info@melbournesecretsales.com.au) and let us know and we will reply and provide you with the return details in the email (Please note all return-for-exchange's postage costs will be the customers responsibility).
Lost in Transit
In the rare situations that your goods are lost in transit/delivery, we, Melbourne Secret Sales takes no responsibility for this. By ordering from our website you agree to our terms and conditions. You will always have Australia Post's tracking numbers once your order is shipped from our warehouse so you can track-and-trace your order.