Fashion Wholesaler Direct to Public

Shipping Rates

AUSTRALIAN CUSTOMERS

All our goods are shipped to you via Australia Post's regular parcel service. We also offer Express Post and insurance for added peace of mind. (At an additional cost.)

Orders received before 12pm on a business day with Express postage will be posted on the same day. Orders received after 12pm will be sent next business day.

Your order will be dispatch within 1-3 business days of receipt of full payment. Please then allow 2-5 days for delivery. If your order does not arrive after 5 business days, please Contact Us and we will immediately work on rectifying the situation.

Please note that we cannot deliver to a PO Box address. We require a physical residential/business address for shipping. (Although some exceptions may be made for customers in remote areas.)

If you have any other questions or queries regarding shipping please Contact Us.

INTERNATIONAL CUSTOMERS

**Note: International customers are exempt from paying 10% Australian Goods and Services Tax (GST).

All goods and prices on melbournesecretsales.com.au are listed in Australian Dollars (AUD). To convert AUD into your local currency, please visit www.XE.com, or use the drop down box selector on top of the website to change prices on the site.

We off 3 ways of shipping your order:

  • Air Mail: Estimated delivery time 3 to 10 working days. No tracking or insurance available.
  • Sea Mail: Estimated delivery time can range to 3 months. Cheapest method of shipping, ideal for heavy/large orders. No tracking or insurance available. Not available to New Zealand or Asia Pacific region.
  • Express Post International: Estimated delivery time 3 to 7 working days. Parcel is insured and tracked.

Shipping costs are automatically calculated upon checkout and are based on International Parcel shipping prices issued by Australia Post (effective from 15 September 2008). Shipping plus handling costs calculated on your shopping cart are displayed to you when you checkout.

Your order will dispatch within 1-3 business days of receipt of full payment. If your order does not arrive after the estimated delivery time, please Contact Us and we will immediately work on rectifying the situation.

Please note that we cannot deliver to a PO Box address. We require a physical residential/business address for shipping. (Although some exceptions may be made for customers in remote areas.)

Please note international shipments may require custom duties and taxes in your own country before they are released for delivery. The duties are determined by the government of the country and melbournesecretsales.com.au has no control of these regulations. melbournesecretsales.com.au WILL NOT BE RESPONSIBLE for the payment of these duties/taxes.

If you have any other questions or queries regarding shipping please Contact Us.

 

RETURNS AND EXCHANGES

We offer returns on garments if you find the size is not correct and must be returned in its original packaging, unworn with all hang tags attached. The goods must be returned within 7 days of receipt of goods and we reserve the right to refuse a product exchange that does not meet our requirements.
To organise a return please email us at info@melbournesecretsales.com.au letting us know and we will provide you with return details.
Please note all postage costs will be the customers responsibility.

 

Lost Items

In the rare situations that your goods are lost in transit/delivery Melbourne Secret Sales takes no responsibility for this. By ordering from our website you agree to our terms and conditions. You will always have star track tracking no once your order is shipped so you can trace your order.

Contact Us

Warehouse/Showroom

10 Theobald Street, Thornbury VIC 3071

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