Fashion Wholesaler Direct to Public

Shipping Rates

AUSTRALIAN CUSTOMERS

All our goods are shipped to you via Australia Post's regular parcel service and StarTrack Courier. You will receive a copy of your tracking number to your email once your order is shipped from our warehouse.

COVID-19 Updates: There may be a bit of delay in respond to the enquiry/order/freight due to the current COVID-19 situation, our team is maintaining social distancing and we are working hard to ensure all orders/enquiries are processed as efficiently as possible (during business days).

StarTrack COVID-19 Updates https://startrack.com.au/alerts
AusPost COVID-19 Updates https://auspost.com.au/about-us/news-media/important-updates/coronavirus

We are overwhelmed with orders and processing them accordingly (on business days) and are trying to process all orders asap. Due to COVID-19 restrictions your order will be shipped within 14 business days of receipt of full payment. After your order has been shipped from our warehouse, please then allow 2-5 days (depending on your location) for the Courier to deliver to your shipping address. If your order does not arrive after 5 business days from time of shipping from the Courier, please contact Australia Post (13-7678) and/or StarTrack (13-2345) directly and advise your tracking number details. We hope you are well and are staying informed and healthy. Thank you for your loyalty and patience, we really appreciate your support. 

Please note that we also deliver to a P.O. BOX address.

INTERNATIONAL CUSTOMERS

**Note: International customers are exempt from paying 10% Australian Goods and Services Tax (GST).

All goods and prices on melbournesecretsales.com.au are listed in Australian Dollars (AUD). To convert AUD into your local currency, please visit www.XE.com, or use the drop down box selector on top of the website to change prices on the site.

We off 3 ways of shipping your order:

  • Air Mail: Estimated delivery time 3 to 10 working days. No tracking or insurance available.
  • Sea Mail: Estimated delivery time can range to 3 months. Cheapest method of shipping, ideal for heavy/large orders. No tracking or insurance available. Not available to New Zealand or Asia Pacific region.
  • Express Post International: Estimated delivery time 3 to 7 working days. Parcel is insured and tracked.

Shipping costs are automatically calculated upon checkout and are based on International Parcel shipping prices issued by Australia Post (effective from 15 September 2008). Shipping plus handling costs calculated on your shopping cart are displayed to you when you checkout.

Your order will dispatch within 1-3 business days of receipt of full payment. If your order does not arrive after the estimated delivery time, please Contact Us and we will immediately work on rectifying the situation.

Please note that we cannot deliver to a PO Box address. We require a physical residential/business address for shipping. (Although some exceptions may be made for customers in remote areas.)

Please note international shipments may require custom duties and taxes in your own country before they are released for delivery. The duties are determined by the government of the country and melbournesecretsales.com.au has no control of these regulations. melbournesecretsales.com.au WILL NOT BE RESPONSIBLE for the payment of these duties/taxes.

If you have any other questions or queries regarding shipping please Contact Us.

 

RETURN FOR EXCHANGE

We offer returns for an exchange only on garments if you find the size is not correct and must be returned in its original packaging, unworn with all hang tags attached. The goods must be returned within 7 days of receipt of goods and we reserve the right to refuse a product exchange that does not meet our requirements.
To organise a return please email us at info@melbournesecretsales.com.au letting us know and we will provide you with return details.
Please note all postage costs will be the customers responsibility.

 

Lost Items

In the rare situations that your goods are lost in transit/delivery Melbourne Secret Sales takes no responsibility for this. By ordering from our website you agree to our terms and conditions. You will always have StarTrack and/or Australia Post tracking numbers once your order is shipped so you can track and trace your order.

Contact Us

Warehouse/Showroom

10 Theobald Street, Thornbury VIC 3071

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