Fashion Wholesaler Direct to Public

Melbourne Secret Sales - Frequently Asked Questions

Is it safe to give out my credit card details on your website?

Absolutely, our payment transactions are protected by the high-grade industry standard 256-bit SSL encryption. We also accept payment by PayPal. We are more than happy to help you at Melbourne Secret Sales should you have any concern.

 

How long does delivery take / when will my order arrive?

Your order will be shipped within 7-10 business days of receipt of full payment. Please then allow after your order has been shipped 2-5 days for delivery depending your location. If your order does not arrive after 5 business days from time of shipping, please contact Australia Post (13-7678) and/or StarTrack (13-2345) directly and advise your tracking number details, thank you.

Please note that we also deliver to a P.O. BOX address.

Updates: We are overwhelmed with orders and processing them accordingly (on business days) and are trying to process all orders asap.  There may be a bit of delay in respond to the enquiry/order/freight due to the current COVID-19 situation, our team is maintaining social distancing and we are working hard to ensure all orders/enquiries are processed as efficiently as possible (during business days). We hope you are well and are staying informed and healthy. Thank you for your loyalty and patience, we really appreciate your support. Take care!

AusPost COVID-19 Updates https://auspost.com.au/about-us/news-media/important-updates/coronavirus

StarTrack Covid-19 Updates https://startrack.com.au/alerts

 

How much does delivery cost? at Melbourne Secret Sales

We have a flat postage for Australia wide of $10.

 

Why are the Melbourne Secret Sales prices so low?

We are an Australia fashion wholesaler & manufacturer and are selling direct to public at wholesale prices.

 

Does low price mean low quality at Melbourne Secret Sales?

No, absolutely not! We have a commitment to producing and stocking only quality garments and accessories so you can be assured of great quality AND great prices at Melbourne Secret Sales.

 

What payment methods do you accept?

We accept payment via Visa, MasterCard, PayPal, Afterpay and EFT. Please refer to our Payment Options for more information.

 

When are the new styles arriving at Melbourne Secret Sales?

We have an online newsletter that will keep you up-to-date with new products and offers. Register here to join our mailing list.

 

Are your products authentic at Melbourne Secret Sales?

melbournesecretsales.com.au is a wholesaler selling fashion direct to public at wholesale prices. We only sell 100% authentic merchandise and products.

The reason Melbourne Secret Sales was brought direct to public for the first time ever offering parents wholesale prices is to allow all parents in Australia the opportunity to dress there beautiful children in designer clothes at wholesale prices. There is no more need for you to be searching through department store sales, we are open 24 hours a day and are offering wholesale prices so you can just sit back relax and enjoy shopping on our website.

Contact Us

Warehouse/Showroom

10 Theobald Street, Thornbury VIC 3071

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